Support Hub
Get help when you need it. Find answers, solve problems, and connect with the AgenticFlow community.
Quick Help
Quick answers to the most common questions about AgenticFlow.
Popular FAQs:
How do I get started?
What's the difference between Agents, Workflows, and Workforce?
How does the credit system work?
Can I use my own API keys?
What integrations are available?
Is my data secure?
Step-by-step solutions to common issues.
Troubleshooting by Feature
Agent not responding
Knowledge retrieval problems
Tool/MCP errors
Slow response times
Guardrail issues
Context/memory problems
Workflow execution failures
Node connection errors
Integration/MCP problems
Parameter substitution issues
Loop and conditional problems
Timeout errors
Team execution problems
Agent routing issues
Communication errors
Performance problems
Complex debugging
Authentication failures
Connection errors
Rate limiting
Permission problems
Data format issues
Common Issues & Solutions
"Agent Not Responding"
Possible Causes:
Insufficient credits
Model API issues
Configuration errors
Network problems
Solutions:
Check your credit balance
Verify model selection and API keys
Test with a simpler prompt
Check system status
Review agent configuration
"Workflow Execution Failed"
Possible Causes:
Invalid node connections
Missing required inputs
Integration authentication errors
Timeout issues
Solutions:
Check all node connections
Verify input data
Test integration connections
Review error logs
Increase timeout if needed
"Integration/MCP Not Working"
Possible Causes:
Invalid credentials
Expired tokens
Insufficient permissions
Rate limits exceeded
Solutions:
Re-authenticate the integration
Check API key/OAuth credentials
Verify required permissions
Check rate limit status
Test with simple operation
"Out of Credits"
Possible Causes:
Monthly allocation exhausted
High-cost operations
Inefficient workflows/agents
Solutions:
Purchase additional credits
Upgrade plan
Optimize agent prompts
Reduce unnecessary AI calls
Monitor usage patterns
Error Messages
Common Error Codes
400 - Bad Request
Invalid input data
Missing required fields
Configuration errors
401 - Unauthorized
Invalid API key
Expired authentication
Missing credentials
403 - Forbidden
Insufficient permissions
Plan limit reached
Feature not available
404 - Not Found
Resource doesn't exist
Deleted or moved content
Incorrect ID/URL
429 - Too Many Requests
Rate limit exceeded
Too many concurrent operations
API throttling
500 - Internal Server Error
Server-side issue
Temporary problem
Check status page
See complete error reference →
Getting Help
Self-Service Resources
Documentation
Learning
Community Support
Community Forum
Ask questions
Share knowledge
Get help from other users
Share your builds
Discord Server
Real-time chat
Community channels
Office hours
Feature discussions
GitHub Discussions
Feature requests
Bug reports
Community contributions
Open discussions
Social Media
Twitter/X: @agenticflow
LinkedIn: AgenticFlow
YouTube: AgenticFlow Channel
Direct Support
Email Support
General: [email protected]
Technical: [email protected]
Enterprise: [email protected]
Security: [email protected]
Support Hours
Free Plan: Community support only
Pro Plan: Email support (24-48h response)
Team Plan: Priority email (12-24h response)
Enterprise Plan: 24/7 support with SLA
Submit a Ticket
Include detailed description
Attach screenshots/logs
Specify priority level
Live Help
Office Hours
Join weekly office hours for live Q&A:
When: Every Tuesday & Thursday, 2-3pm PT
Where: Zoom (link in community)
Topics: Platform questions, troubleshooting, feature demos
Enterprise Support
Enterprise customers get:
Dedicated support engineer
24/7 availability
SLA guarantees
Priority bug fixes
Custom training sessions
System Status
Check real-time system status:
API availability
Platform services
Integration status
Scheduled maintenance
Incident history
Subscribe to Updates
Email notifications
Slack integration
RSS feed
Status API
Feedback & Feature Requests
Share Your Feedback
Feature Requests
Community voting
Roadmap influence
Beta testing opportunities
Bug Reports
GitHub Issues
Include reproduction steps
Attach logs/screenshots
Product Feedback
In-app feedback widget
User surveys
Beta program
Product advisory board
Documentation Feedback
Found an issue in the documentation?
Your feedback helps us improve!
Training & Onboarding
Available Training
Self-Paced Learning
AgenticFlow 101 - 4-week course
Live Training (Enterprise)
Custom onboarding sessions
Team workshops
Advanced feature training
Best practices consultation
Certification (Coming Soon)
AgenticFlow Certified User
AgenticFlow Certified Developer
AgenticFlow Certified Administrator
Best Practices
Prevention is Better Than Cure
Agent Design
Start simple, add complexity gradually
Test thoroughly before deployment
Monitor performance regularly
Keep system prompts clear and focused
Workflow Design
Handle errors gracefully
Test edge cases
Optimize for performance
Document complex logic
Integration Management
Use OAuth when available
Rotate credentials regularly
Test connections before relying on them
Monitor rate limits
Resource Management
Monitor credit usage
Optimize expensive operations
Set up usage alerts
Review analytics regularly
Emergency Support
Critical Issues
For production-down emergencies (Enterprise only):
Emergency Hotline: +1-XXX-XXX-XXXX
Emergency Email: [email protected]
Response Time: < 1 hour
Enterprise SLA guarantees:
P1 (Critical): 1-hour response
P2 (High): 4-hour response
P3 (Medium): 24-hour response
P4 (Low): 48-hour response
Security Issues
Found a security vulnerability?
Do NOT post publicly. Instead:
Email: [email protected]
Use PGP if possible (key on website)
Include detailed description
Allow reasonable disclosure time
We appreciate responsible disclosure and may offer rewards through our security researcher program.
Additional Resources
Knowledge Base
Searchable articles
Step-by-step guides
Video walkthroughs
Blog & Updates
Feature announcements
Tips and tricks
Customer stories
Industry insights
Release Notes
Version history
New features
Bug fixes
Breaking changes
Related Documentation
Quickstart Guides - Get started
Learning Hub - Courses and tutorials
API Reference - Technical docs
Enterprise - Enterprise features
Still need help? Contact Support → or Join the Community →
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