# Support Hub

Get help when you need it. Find answers, solve problems, and connect with the AgenticFlow community.

## Quick Help

### Frequently Asked Questions (FAQs)

Quick answers to the most common questions about AgenticFlow.

**Popular FAQs**:

* How do I get started?
* What's the difference between Agents, Workflows, and Workforce?
* How does the credit system work?
* Can I use my own API keys?
* What integrations are available?
* Is my data secure?

### [Troubleshooting Guide](https://docs.agenticflow.ai/support/troubleshooting)

Step-by-step solutions to common issues.

***

## Troubleshooting by Feature

### Agent Issues

* Agent not responding
* Knowledge retrieval problems
* Tool/MCP errors
* Slow response times
* Guardrail issues
* Context/memory problems

### Workflow Issues

* Workflow execution failures
* Node connection errors
* Integration/MCP problems
* Parameter substitution issues
* Loop and conditional problems
* Timeout errors

### Workforce Issues

* Team execution problems
* Agent routing issues
* Communication errors
* Performance problems
* Complex debugging

### Integration/MCP Issues

* Authentication failures
* Connection errors
* Rate limiting
* Permission problems
* Data format issues

***

## Common Issues & Solutions

### "Agent Not Responding"

**Possible Causes**:

* Insufficient credits
* Model API issues
* Configuration errors
* Network problems

**Solutions**:

1. Check your credit balance
2. Verify model selection and API keys
3. Test with a simpler prompt
4. Check system status
5. Review agent configuration

Refer to the troubleshooting guide for more details.

***

### "Workflow Execution Failed"

**Possible Causes**:

* Invalid node connections
* Missing required inputs
* Integration authentication errors
* Timeout issues

**Solutions**:

1. Check all node connections
2. Verify input data
3. Test integration connections
4. Review error logs
5. Increase timeout if needed

Refer to the troubleshooting guide for more details.

***

### "Integration/MCP Not Working"

**Possible Causes**:

* Invalid credentials
* Expired tokens
* Insufficient permissions
* Rate limits exceeded

**Solutions**:

1. Re-authenticate the integration
2. Check API key/OAuth credentials
3. Verify required permissions
4. Check rate limit status
5. Test with simple operation

Refer to the troubleshooting guide for more details.

***

### "Out of Credits"

**Possible Causes**:

* Monthly allocation exhausted
* High-cost operations
* Inefficient workflows/agents

**Solutions**:

1. Purchase additional credits
2. Upgrade plan
3. Optimize agent prompts
4. Reduce unnecessary AI calls
5. Monitor usage patterns

[See billing documentation →](https://docs.agenticflow.ai/get-started/plans-and-credits)

***

## Error Messages

### Common Error Codes

**400 - Bad Request**

* Invalid input data
* Missing required fields
* Configuration errors

**401 - Unauthorized**

* Invalid API key
* Expired authentication
* Missing credentials

**403 - Forbidden**

* Insufficient permissions
* Plan limit reached
* Feature not available

**404 - Not Found**

* Resource doesn't exist
* Deleted or moved content
* Incorrect ID/URL

**429 - Too Many Requests**

* Rate limit exceeded
* Too many concurrent operations
* API throttling

**500 - Internal Server Error**

* Server-side issue
* Temporary problem
* Check status page

Refer to the error documentation for more details.

***

## Getting Help

### Self-Service Resources

**Documentation**

* [Quickstart Guides](https://docs.agenticflow.ai/get-started/01-quickstart)
* [Feature Documentation](https://docs.agenticflow.ai/welcome-to-agenticflow/readme)
* [API Reference](https://docs.agenticflow.ai/developers/api)
* [Video Tutorials](https://github.com/PixelML/agenticflow-docs/blob/main/docs/02-learn/video-tutorials/README.md)

**Learning**

* [AgenticFlow 101 Course](https://docs.agenticflow.ai/learn/courses/agenticflow-101)
* [Agent Documentation](https://docs.agenticflow.ai/ai-agents/03-agents)
* [Use Cases & Examples](https://docs.agenticflow.ai/use-cases/10-use-cases)

***

### Community Support

### [Join the Community](https://docs.agenticflow.ai/support/community)

**Community Forum**

* Ask questions
* Share knowledge
* Get help from other users
* Share your builds

**Discord Server**

* Real-time chat
* Community channels
* Office hours
* Feature discussions

**GitHub Discussions**

* Feature requests
* Bug reports
* Community contributions
* Open discussions

**Social Media**

* Twitter/X: [@agenticflow](https://docs.agenticflow.ai/support/12-support)
* LinkedIn: [AgenticFlow](https://docs.agenticflow.ai/support/12-support)
* YouTube: [AgenticFlow Channel](https://docs.agenticflow.ai/support/12-support)

***

### Direct Support

### [Contact Support](https://docs.agenticflow.ai/support/contact-support)

**Email Support**

* General: <support@agenticflow.com>
* Technical: <tech-support@agenticflow.com>
* Enterprise: <enterprise@agenticflow.com>
* Security: <security@agenticflow.com>

**Support Hours**

* Free Plan: Community support only
* Pro Plan: Email support (24-48h response)
* Team Plan: Priority email (12-24h response)
* Enterprise Plan: 24/7 support with SLA

**Submit a Ticket**

* [Support Portal](https://support.agenticflow.com)
* Include detailed description
* Attach screenshots/logs
* Specify priority level

***

## Live Help

### Office Hours

Join weekly office hours for live Q\&A:

* **When**: Every Tuesday & Thursday, 2-3pm PT
* **Where**: Zoom (link in community)
* **Topics**: Platform questions, troubleshooting, feature demos

[See office hours schedule →](https://github.com/PixelML/agenticflow-docs/blob/main/docs/02-learn/video-tutorials/office-hours/README.md)

### Enterprise Support

Enterprise customers get:

* Dedicated support engineer
* 24/7 availability
* SLA guarantees
* Priority bug fixes
* Custom training sessions

[Learn about Enterprise →](https://docs.agenticflow.ai/support/broken-reference)

***

## System Status

### [Status Page](https://status.agenticflow.com)

Check real-time system status:

* API availability
* Platform services
* Integration status
* Scheduled maintenance
* Incident history

### Subscribe to Updates

* Email notifications
* Slack integration
* RSS feed
* Status API

***

## Feedback & Feature Requests

### Share Your Feedback

**Feature Requests**

* [Feature Request Form](https://docs.agenticflow.ai/support/12-support)
* Community voting
* Roadmap influence
* Beta testing opportunities

**Bug Reports**

* [Bug Report Form](https://docs.agenticflow.ai/support/12-support)
* GitHub Issues
* Include reproduction steps
* Attach logs/screenshots

**Product Feedback**

* In-app feedback widget
* User surveys
* Beta program
* Product advisory board

***

## Documentation Feedback

Found an issue in the documentation?

* [Report Documentation Issue](https://docs.agenticflow.ai/support/12-support)
* [Suggest Documentation Improvement](https://docs.agenticflow.ai/support/12-support)
* [Contribute to Docs (GitHub)](https://docs.agenticflow.ai/support/12-support)

Your feedback helps us improve!

***

## Training & Onboarding

### Available Training

**Self-Paced Learning**

* [AgenticFlow 101](https://docs.agenticflow.ai/learn/courses/agenticflow-101) - 4-week course
* [Video Tutorial Library](https://github.com/PixelML/agenticflow-docs/blob/main/docs/02-learn/video-tutorials/README.md)
* [Use Case Examples](https://docs.agenticflow.ai/use-cases/10-use-cases)

**Live Training** (Enterprise)

* Custom onboarding sessions
* Team workshops
* Advanced feature training
* Best practices consultation

**Certification** (Coming Soon)

* AgenticFlow Certified User
* AgenticFlow Certified Developer
* AgenticFlow Certified Administrator

***

## Best Practices

### Prevention is Better Than Cure

**Agent Design**

* Start simple, add complexity gradually
* Test thoroughly before deployment
* Monitor performance regularly
* Keep system prompts clear and focused

**Workflow Design**

* Handle errors gracefully
* Test edge cases
* Optimize for performance
* Document complex logic

**Integration Management**

* Use OAuth when available
* Rotate credentials regularly
* Test connections before relying on them
* Monitor rate limits

**Resource Management**

* Monitor credit usage
* Optimize expensive operations
* Set up usage alerts
* Review analytics regularly

***

## Emergency Support

### Critical Issues

For production-down emergencies (Enterprise only):

* **Emergency Hotline**: +1-XXX-XXX-XXXX
* **Emergency Email**: <emergency@agenticflow.com>
* **Response Time**: < 1 hour

Enterprise SLA guarantees:

* P1 (Critical): 1-hour response
* P2 (High): 4-hour response
* P3 (Medium): 24-hour response
* P4 (Low): 48-hour response

***

## Security Issues

Found a security vulnerability?

**Do NOT** post publicly. Instead:

1. Email: <security@agenticflow.com>
2. Use PGP if possible (key on website)
3. Include detailed description
4. Allow reasonable disclosure time

We appreciate responsible disclosure and may offer rewards through our security researcher program.

***

## Additional Resources

### Knowledge Base

* [Complete KB](https://kb.agenticflow.com)
* Searchable articles
* Step-by-step guides
* Video walkthroughs

### Blog & Updates

* [Product Blog](https://blog.agenticflow.com)
* Feature announcements
* Tips and tricks
* Customer stories
* Industry insights

### Release Notes

* [Changelog](https://changelog.agenticflow.com)
* Version history
* New features
* Bug fixes
* Breaking changes

***

## Related Documentation

* [Quickstart Guides](https://docs.agenticflow.ai/get-started/01-quickstart) - Get started
* [Learning Hub](https://docs.agenticflow.ai/learn/02-learn) - Courses and tutorials
* [API Reference](https://docs.agenticflow.ai/support/broken-reference) - Technical docs
* [Enterprise](https://docs.agenticflow.ai/support/broken-reference) - Enterprise features

***

**Still need help?** [Contact Support →](https://docs.agenticflow.ai/support/contact-support) or [Join the Community →](https://docs.agenticflow.ai/support/community)