# Support Hub Get help when you need it. Find answers, solve problems, and connect with the AgenticFlow community. ## Quick Help ### Frequently Asked Questions (FAQs) Quick answers to the most common questions about AgenticFlow. **Popular FAQs**: * How do I get started? * What's the difference between Agents, Workflows, and Workforce? * How does the credit system work? * Can I use my own API keys? * What integrations are available? * Is my data secure? ### [Troubleshooting Guide](/support/troubleshooting.md) Step-by-step solutions to common issues. *** ## Troubleshooting by Feature ### Agent Issues * Agent not responding * Knowledge retrieval problems * Tool/MCP errors * Slow response times * Guardrail issues * Context/memory problems ### Workflow Issues * Workflow execution failures * Node connection errors * Integration/MCP problems * Parameter substitution issues * Loop and conditional problems * Timeout errors ### Workforce Issues * Team execution problems * Agent routing issues * Communication errors * Performance problems * Complex debugging ### Integration/MCP Issues * Authentication failures * Connection errors * Rate limiting * Permission problems * Data format issues *** ## Common Issues & Solutions ### "Agent Not Responding" **Possible Causes**: * Insufficient credits * Model API issues * Configuration errors * Network problems **Solutions**: 1. Check your credit balance 2. Verify model selection and API keys 3. Test with a simpler prompt 4. Check system status 5. Review agent configuration Refer to the troubleshooting guide for more details. *** ### "Workflow Execution Failed" **Possible Causes**: * Invalid node connections * Missing required inputs * Integration authentication errors * Timeout issues **Solutions**: 1. Check all node connections 2. Verify input data 3. Test integration connections 4. Review error logs 5. Increase timeout if needed Refer to the troubleshooting guide for more details. *** ### "Integration/MCP Not Working" **Possible Causes**: * Invalid credentials * Expired tokens * Insufficient permissions * Rate limits exceeded **Solutions**: 1. Re-authenticate the integration 2. Check API key/OAuth credentials 3. Verify required permissions 4. Check rate limit status 5. Test with simple operation Refer to the troubleshooting guide for more details. *** ### "Out of Credits" **Possible Causes**: * Monthly allocation exhausted * High-cost operations * Inefficient workflows/agents **Solutions**: 1. Purchase additional credits 2. Upgrade plan 3. Optimize agent prompts 4. Reduce unnecessary AI calls 5. Monitor usage patterns [See billing documentation →](/get-started/plans-and-credits.md) *** ## Error Messages ### Common Error Codes **400 - Bad Request** * Invalid input data * Missing required fields * Configuration errors **401 - Unauthorized** * Invalid API key * Expired authentication * Missing credentials **403 - Forbidden** * Insufficient permissions * Plan limit reached * Feature not available **404 - Not Found** * Resource doesn't exist * Deleted or moved content * Incorrect ID/URL **429 - Too Many Requests** * Rate limit exceeded * Too many concurrent operations * API throttling **500 - Internal Server Error** * Server-side issue * Temporary problem * Check status page Refer to the error documentation for more details. *** ## Getting Help ### Self-Service Resources **Documentation** * [Quickstart Guides](/get-started/01-quickstart.md) * [Feature Documentation](/welcome-to-agenticflow/readme.md) * [API Reference](/developers/api.md) * [Video Tutorials](/learn/video-series.md) **Learning** * [Learning Hub](/learn/02-learn.md) * [Agent Documentation](/ai-agents/03-agents.md) * [Use Cases & Examples](/use-cases/10-use-cases.md) *** ### Community Support ### [Join the Community](/support/community.md) **Community Forum** * Ask questions * Share knowledge * Get help from other users * Share your builds **Discord Server** * Real-time chat * Community channels * Office hours * Feature discussions **GitHub Discussions** * Feature requests * Bug reports * Community contributions * Open discussions **Social Media** * Twitter/X: [@agenticflow](/support/12-support.md) * LinkedIn: [AgenticFlow](/support/12-support.md) * YouTube: [AgenticFlow Channel](/support/12-support.md) *** ### Direct Support ### [Contact Support](/support/contact-support.md) **Email Support** * Support: **Support Hours** * Community resources and documentation are available to all users. * Email support is handled based on issue type, support load, plan, and operational priority. * Enterprise response targets or SLAs apply only when included in a signed agreement. **Email Support** * Send product issues to * Include a detailed description * Attach screenshots, logs, run IDs, or reproduction steps when relevant *** ## Live Help ### Office Hours Office Hours and recap videos are announced through product updates when sessions are scheduled. [See office hours schedule →](https://github.com/PixelML/agenticflow-docs/blob/main/docs/02-learn/video-tutorials/office-hours/README.md) ### Enterprise Support Enterprise support scope is defined in the applicable agreement. It may include named contacts, onboarding, support targets, or custom training when separately contracted. [Review Security Overview →](/policies/security-overview.md) *** ## System Status ### [Status Page](https://status.agenticflow.com) Check real-time system status: * API availability * Platform services * Integration status * Scheduled maintenance * Incident history ### Subscribe to Updates * Email notifications * Slack integration * RSS feed * Status API *** ## Feedback & Feature Requests ### Share Your Feedback **Feature Requests** * [Feature Request Form](/support/12-support.md) * Community voting * Roadmap influence * Beta testing opportunities **Bug Reports** * [Bug Report Form](/support/12-support.md) * GitHub Issues * Include reproduction steps * Attach logs/screenshots **Product Feedback** * In-app feedback widget * User surveys * Beta program * Product advisory board *** ## Documentation Feedback Found an issue in the documentation? * [Report Documentation Issue](/support/12-support.md) * [Suggest Documentation Improvement](/support/12-support.md) * [Contribute to Docs (GitHub)](/support/12-support.md) Your feedback helps us improve! *** ## Training & Onboarding ### Available Training **Self-Paced Learning** * [Learning Hub](/learn/02-learn.md) - Guided learning resources * [Video Tutorial Library](/learn/video-series.md) * [Use Case Examples](/use-cases/10-use-cases.md) **Live Training** (Enterprise) * Custom onboarding sessions * Team workshops * Advanced feature training * Best practices consultation **Training** (Coming Soon) * Guided onboarding * Role-specific product training * Advanced implementation workshops *** ## Best Practices ### Prevention is Better Than Cure **Agent Design** * Start simple, add complexity gradually * Test thoroughly before deployment * Monitor performance regularly * Keep system prompts clear and focused **Workflow Design** * Handle errors gracefully * Test edge cases * Optimize for performance * Document complex logic **Integration Management** * Use OAuth when available * Rotate credentials regularly * Test connections before relying on them * Monitor rate limits **Resource Management** * Monitor credit usage * Optimize expensive operations * Set up usage alerts * Review analytics regularly *** ## Emergency Support ### Critical Issues For production-impacting issues, email with clear severity, reproduction steps, and affected workspace details. Enterprise severity definitions and response targets apply only when included in a signed agreement. *** ## Security Issues Found a security vulnerability? **Do NOT** post publicly. Instead: 1. Email: with the subject `Vulnerability Report` 2. Use PGP if possible (key on website) 3. Include detailed description 4. Allow reasonable disclosure time We appreciate responsible disclosure and may offer rewards through our security researcher program. *** ## Additional Resources ### Knowledge Base * [Complete KB](https://kb.agenticflow.com) * Searchable articles * Step-by-step guides * Video walkthroughs ### Blog & Updates * [Product Blog](https://blog.agenticflow.com) * Feature announcements * Tips and tricks * Customer stories * Industry insights ### Release Notes * [Changelog](https://changelog.agenticflow.com) * Version history * New features * Bug fixes * Breaking changes *** ## Related Documentation * [Quickstart Guides](/get-started/01-quickstart.md) - Get started * [Learning Hub](/learn/02-learn.md) - Quickstarts and tutorials * [API Reference](/developers/api.md) - Technical docs * [Security Overview](/policies/security-overview.md) - Security and data-handling overview *** **Still need help?** [Contact Support →](/support/contact-support.md) or [Join the Community →](/support/community.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.agenticflow.ai/support/12-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.