Troubleshooting Guide
📚 Comprehensive Support Resources
Complete troubleshooting documentation is available in Common Issues.
For specific error codes, see Error Reference.
🔍 Quick Problem Diagnosis
Agent Issues
Symptoms: Agent not responding, incorrect responses, configuration errors
✅ Check Agent Status: Verify agent is active and properly configured
✅ Review System Prompts: Ensure instructions are clear and complete
✅ Validate Knowledge Base: Confirm knowledge sources are accessible
✅ Test Model Selection: Try different AI models if responses are poor
Workflow Problems
Symptoms: Workflows failing, nodes not executing, data flow issues
✅ Check Node Connections: Verify all workflow nodes are properly connected
✅ Review Variable Mapping: Ensure data passes correctly between nodes
✅ Test Individual Nodes: Isolate problematic workflow components
✅ Monitor Credit Usage: Confirm sufficient credits for workflow execution
Integration Failures
Symptoms: API errors, authentication failures, data sync issues
✅ Verify API Keys: Check that all integration credentials are valid
✅ Test Connections: Use connection test features to validate setup
✅ Review Permissions: Ensure adequate permissions for integrated services
✅ Check Rate Limits: Verify you haven't exceeded API usage limits
🚨 Common Error Categories
Authentication Errors
Error Patterns: "Invalid API key", "Authentication failed", "Unauthorized access"
Quick Fixes:
Regenerate API Keys - Create new integration credentials
Check Permissions - Verify account has necessary permissions
Update Credentials - Re-enter authentication information
Contact Provider - Reach out to third-party service support
Credit & Billing Issues
Error Patterns: "Insufficient credits", "Billing error", "Payment failed"
Quick Fixes:
Check Credit Balance - Review available credits in dashboard
Update Payment Method - Ensure valid payment method on file
Review Usage - Analyze credit consumption patterns
Contact Billing - Reach out to [email protected]
Performance Problems
Error Patterns: "Timeout", "Slow response", "Processing delayed"
Quick Fixes:
Optimize Workflows - Reduce complexity of automation chains
Check System Status - Verify AgenticFlow platform status
Reduce Concurrent Operations - Limit simultaneous executions
Choose Faster Models - Select higher-performance AI models
🛠️ Diagnostic Tools
Built-in Debugging
Agent Testing Console:
Test individual agent responses with sample inputs
View detailed logs of agent reasoning and decision-making
Monitor token usage and response times
Debug knowledge base queries and results
Workflow Debugger:
Step through workflows node by node
Inspect data flow between workflow components
View execution logs and error messages
Test workflows with sample data
Performance Monitoring
Real-Time Metrics:
Agent response times and success rates
Workflow execution statistics
Credit consumption tracking
Integration health monitoring
Historical Analytics:
Performance trends over time
Error rate analysis and patterns
Usage optimization recommendations
Cost analysis and projections
📊 Self-Service Diagnostics
Agent Diagnostics Checklist
Workflow Diagnostics Checklist
Integration Diagnostics Checklist
🔧 Advanced Troubleshooting
Log Analysis
Accessing System Logs:
Agent Logs: Navigate to Agent Dashboard → Logs tab
Workflow Logs: Open Workflow Editor → Execution History
Integration Logs: Go to Integrations → Connection Status
Error Logs: Check System Status → Error Reports
Log Reading Tips:
Timestamps: Identify when issues occurred
Error Codes: Use error reference for specific solutions
Stack Traces: Identify exact failure points
Request IDs: Track specific operations for support
Performance Optimization
Agent Performance Tuning:
Model Selection: Choose optimal AI model for response speed
Prompt Optimization: Streamline instructions for efficiency
Knowledge Indexing: Optimize knowledge base structure
Cache Configuration: Leverage caching for repeated queries
Workflow Optimization:
Parallel Processing: Run independent nodes simultaneously
Batch Operations: Process multiple items together
Conditional Logic: Skip unnecessary processing steps
Resource Management: Balance load across workflow components
📞 Getting Help
Support Channels
Community Support:
Discord Community: Join our active Discord server at qra.ai/discord
Community Forums: Browse solutions from other users
Documentation: Comprehensive guides and tutorials
Video Tutorials: Step-by-step visual instructions
Direct Support:
Email Support: [email protected] for technical issues
Live Chat: In-app chat for immediate assistance
Screen Sharing: Scheduled sessions for complex problems
Enterprise Support: Dedicated support for enterprise customers
When to Contact Support
Immediate Support Needed:
Platform-wide outages or service disruptions
Security concerns or suspected account compromise
Billing discrepancies or payment processing issues
Data loss or corruption incidents
Routine Support Requests:
Configuration assistance and best practices
Integration setup and troubleshooting
Feature questions and usage guidance
Performance optimization recommendations
Support Request Best Practices
Include This Information:
Account Details: Workspace ID and user email
Problem Description: Clear explanation of the issue
Steps to Reproduce: How to recreate the problem
Expected vs. Actual: What should happen vs. what's happening
Screenshots/Logs: Visual evidence and relevant log entries
Impact Assessment: How the issue affects your operations
📚 Additional Resources
Documentation Library
Common Issues - Frequently encountered problems and solutions
Error Reference - Complete error code directory
Performance Issues - Optimization guides and tips
API Documentation - Technical integration references
Learning Resources
Video Tutorials - Visual step-by-step guides
Use Case Examples - Real-world implementation examples
Best Practices - Expert recommendations and patterns
Community Templates - Pre-built solutions
Status & Updates
System Status: Real-time platform health monitoring
Maintenance Windows: Scheduled maintenance notifications
Feature Updates: New feature announcements and guides
Known Issues: Current platform issues and workarounds
🎯 Prevention Best Practices
Proactive Monitoring
Set Up Alerts: Configure notifications for agent failures
Regular Health Checks: Schedule periodic system reviews
Performance Baselines: Establish normal operation metrics
Capacity Planning: Monitor usage trends and plan scaling
Configuration Management
Version Control: Track changes to agent and workflow configurations
Testing Procedures: Test all changes in development environments
Backup Strategies: Maintain backups of critical configurations
Documentation: Keep detailed records of customizations and setups
User Training
Onboarding Programs: Ensure users understand platform capabilities
Regular Training: Keep teams updated on new features and best practices
Troubleshooting Skills: Teach users basic diagnostic techniques
Support Escalation: Clear procedures for getting help when needed
This troubleshooting guide provides a structured approach to diagnosing and resolving common issues with AgenticFlow. For more detailed technical support, explore the linked resources or contact our support team directly.
Last updated
Was this helpful?